Important information

OFF-MARKET SOCIETY — STORE POLICIES

Please read before placing your order.

PRE-ORDER POLICY

Pre-order items are products that are not currently physically held in inventory by us and are ordered in advance on your behalf.

Pre-orders generally require 1-2 weeks for processing before shipment. Processing times are estimates and may vary depending on the item or circumstances outside of our control.

Please keep this timeframe in mind before purchasing a pre-order item.

ORDER UPDATES

For pre-orders, you generally will not receive tracking updates during the 1-2 weeks processing period because your item has not yet shipped.

SHIPPING

Shipping cost is based on your address location. Shipping cost should be low cost starting at $4.99.

Once your custom item order is ready for shipment, you will receive a different shipping confirmation email from your Off-Market Society Vinyl Decal Sticker containing your tracking information for your custom item order.

You will receive your Off-Market Society Vinyl Decal Sticker before your custom item order since its processed and shipped separately

Estimated delivery for your custom item is generally 2-3 weeks after the 1-2 weeks of your order being processed depending on your location.

Please keep in mind:

• Custom item orders are not processed or shipped on weekends or holidays.
• Customers are responsible for monitoring their tracking information once it is provided.
• Custom item orders are shipped straight from factory

SHIPPING ADDRESS

Please carefully review your shipping address before submitting your custom item order.

If you entered an incorrect address, contact us within 24 hours of placing your order. We will do our best to update the address if the order has not yet shipped, but changes cannot be guaranteed once fulfillment has begun.

LOST, STOLEN OR MISDELIVERED PACKAGES

Once a custom item order has been shipped, customers should monitor the tracking information provided by the carrier.

If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier for assistance.

OFF-MARKET SOCIETY is not responsible for theft occurring after a carrier has confirmed delivery to the address provided at checkout.

If your tracking information indicates that a package was lost while in transit, please contact us so we can review the situation and determine the appropriate next steps.

We will also be able to see the shipping status of your package to ensure delivery

RETURNS & EXCHANGES

Please note: All sales are final.

We do not accept returns or exchanges for change of mind, incorrect size selection, or other buyer-preference reasons.

Please carefully review all product descriptions, sizing information, photos, processing times, and other product details before completing your purchase.

If you receive an incorrect item please contact us promptly so we can review the issue.

Agreement

By completing your purchase, you acknowledge that you have reviewed the product information and applicable processing timeframe and agree to these store policies.Thank you for shopping with OFF-MARKET SOCIETY. Please fill out the custom order Inquiry form before completing your custom item purchase.

REMEMBER ALL Items are Pre-Orders.

By placing an order, you acknowledge that you have reviewed and agreed to the policies above once again.

Thank you for supporting OFF-MARKET SOCIETY. 

Contact information & Placing custom Item Order

To place your custom item order, you can either use the Customer order inquiry, Send an email to off-marketsociety@outlook.com , Or send a text message to (909) 312-4389. To make placing a custom order quick and easy, I can provide the factory's catalogue of all items carried or you can provide a picture of the item you desire. I will then provide the cost and any other information for the specific item to then guide you to which payment option is required.

Email: off-marketsociety@outlook.com

Phone number: (909) 312-4389